Warranty Policy

Coverage Period: 2 Years from the Date of Purchase

Thank you for purchasing from Beautysook. We are committed to providing you with high-quality products and excellent customer service. Please read our warranty policy carefully to understand the terms and conditions.

Warranty Coverage

  1. Validity: The warranty is valid for two years from the date of purchase.
  2. Scope: The warranty covers manufacturing defects only. It does not cover misuse, accidental damage, or any other issues not related to manufacturing defects.

Warranty Service Procedure

  1. Contact for Service:
    • You may contact your nearest Philips office.
    • Alternatively, you can reach out to Beautysook customer service for assistance with warranty repairs.
  2. Problem Reporting:
    • If you encounter an issue with your device, please send us a video recording clearly showing the problem. This helps us analyze and understand the issue.

Repair and Replacement Process

  1. Video Analysis:
    • If the problem is evident in the video, we will arrange for your device to be picked up from your address and sent to our local Philips office for repair.
  2. Repair or Replacement:
    • If the device is not repairable, we will, at our discretion, either replace it with a similar model or refund you.
  3. Replacement Policy:
    • Replacement may be with a similar model, not necessarily the exact same model.
  4. Return Delivery:
    • We will deliver the repaired or replaced device back to you at no extra cost. Please allow 14 working days for this process.

Additional Charges

  1. No Issue Found:
    • If upon receiving the device, it is determined that there is no problem, we will levy a shipping charge for the return of the device.

We appreciate your understanding and cooperation. For any further questions or assistance, please contact our customer service team.

Beautysook Customer Service Contact:

Thank you for choosing Beautysook.

Europe and Gulf FZE
BEAUTYSOOK.COM
Al QUOZ INDUSTRIAL AREA
DUBAI , UNITED ARAB EMIRATES
Company License no: 2545